Feeling home in a deep frozen world

Privacy policy Diepvries Urk

Using the service www.diepvriesurk.nl privacy-sensitive information known as personal information gets processed. Diepvries Urk considers a careful handling of personal data of great importance. Because of this we carefully process and secure all personal data.

In our processing we conform to the Personal Data Protection Act (PDPA). Diepvries Urk is responsible for the processing of personal data. Because our process procedure fits well within the demands of the Personal Data Protection Act it is not submitted to the Dutch DPA. In this privacy statement we explain to you which personal data we collect and use and for what purpose. We advise you to read it thoroughly .

This privacy statement is last updated at the 12th of December, 2018.

Use of personal data

By using our services we will gain access to certain data you leave behind. This can be personal data. We save and use only the personal data you have submitted to us when it is clearly stated we can process this data. Although you can use our website as a company, the PDPA has no impact on corporate data. This is why this privacy policy is mostly meant for users who visit the website personally or as an employee.

Analysing website visitors

The Diepvries Urk website gathers general visitor data, among which the IP-address of your computer and the time of requests and data your browser sends. This data is used to analyze visitor- and clicking behavior on the website. Diepvries Urk uses this information to improve the functionality of the website. This data will be anonymized when possible and will not be transferred to third parties.

Google Analytics

Diepvries Urk uses Google Analytics to record the usability of the website and the effectiveness of Google Ad campaigns on Google search result pages. The recorded information is including the address of your computer (IP-address) transferred and stored at Google servers in the United States. Read the Google privacy policy for more information. You can find their privacy policy here. Google uses this information to track how the website is used, to create reports about the Diepvries Urk website and to inform possible advertisers about the effectiveness of their campaigns. Google can share this information with third parties if they are legally required to, or when these third parties process the data by order of Google. Diepvries Urk is not responsible nor has any hold on this process.

Diepvries Urk has not given Google permission to use Analytics data gathered via the Diepvries Urk website with other Google-services.

Contact form

If you submit a contact form on our website or send us an email, the data you send to us will be saved as long as the nature of the form or content of the email is needed to fully answer and process it.

We collect your name, company name, phone number and email.

We can contact you through email, mail or phone for commercial reasons. Every form of these communications is joined with an opt-out option.

We will never publicize your data.

Cookie Policy

This Cookie Policy explains how Diepvries Urk and our affiliates use cookies and similar technologies to recognize you when you visit our Websites and when you use our Subscription Service (the Subscription Service). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are cookies?

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information.

Cookies provide a convenience feature to save you time, or tell the Web server that you have returned to a specific page. For example, if you personalize pages on our Websites, or register for the Subscription Service, a cookie helps us to recall your specific information on subsequent visits. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the customized features.

Cookies set by the website owner (in this case, Diepvries Urk) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our websites to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our websites and Subscription Service. For example, Diepvries Urk keeps track of the websites and pages you visit, in order to determine what portion of the Diepvries Urk website or Subscription Service is the most popular or most used. This data is used to deliver customized content and promotions within the Diepvries Urk website and Subscription Service to customers whose behavior indicates that they are interested in a particular subject area. Third parties serve cookies through our websites for advertising, analytics and other purposes. This is described in more detail below.

What types of cookies do we use and how do we use them?

The specific types of first and third party cookies served through our Websites and the purposes they perform. These cookies include: Essential website cookies: These cookies are strictly necessary to provide you with services available through our Websites, Subscription Service and Mobile Apps and to use some of its features, such as access to secure areas.

Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Websites, Subscription Service and Mobile Apps but are non-essential to their use. However, without these cookies, certain functionality may become unavailable. Analytics and customization cookies: These cookies collect information that is used either in aggregate form to help us understand how our Websites, Subscription Service and Mobile Apps are being used or how effective our marketing campaigns are, or to help us customize our Websites for you.

Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our Websites, Subscription Service or Mobile Apps through third party social networking and other websites. These cookies may also be used for advertising purposes too.

How can I control cookies?

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.

Essential website cookies: Because these cookies are strictly necessary to deliver the websites to you, you cannot refuse them. You can block or delete them by changing your browser settings however, as described above.

The use of targeted advertisements

Third parties may serve cookies on your computer or mobile device to serve advertising through our Websites. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these.

How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Security

Diepvries Urk is serious about the protection of your data and has fitting measures to prevent abuse, loss, unauthorized access, undesirable publicization and unauthorized edits. The Diepvries Urk website uses a trustworthy SSL certificate to make sure your personal data does not fall into the wrong hands. When you have the impression your data is not secure, there are clues of data-abuse or you want more information about the security of personal data stored by Diepvries Urk, please contact Diepvries Urk via This email address is being protected from spambots. You need JavaScript enabled to view it.

www.diepvriesurk.nl is the website of Diepvries Urk. You can contact Diepvries Urk via the following contact options:

Address: Zuidoostrak 18
Business address: Zuidoostrak 18
8320 AA Urk
Registration number Chamber of Commerce: 39041123
Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Welcome to Diepvries Urk BV

A long tradition in the fish sector

Diepvries Urk BV is a family-owned company that has offered independent services in the food industry for three generations (since 1928). Our company focuses exclusively on the processing and storage of fish and fish products for clients in the Netherlands and abroad. Over the last eight decades, we have amassed a great deal of experience and built a modern processing plant. The hallmarks of our company are short, flexible lines and dedication to our clients. As a reliable partner, we value long-term relationships that help us work with our partners to improve their businesses and relieve them of as many concerns as possible.

Freezing

Retention of moisture content and texture

Our client services include freezing individual fresh fish and fish products using our new, hypermodern freezing system. Whole fish or filets are securely placed by hand on our upper belt, which conveys the fish into a cold-air freezing tunnel that quickly chills and freezes the fish at a temperature of -40 degrees Celcius. The fish is more deeply frozen on the lower belt, until its core temperature reaches –20 degrees Celcius. This rapid IQF system is ideal for fish and fish products because it leaves their texture and moisture content virtually unchanged. When the fish is thawed, its flavour and texture are the same as those of the fresh product.

Upgrading

Glazing

A crystal-clear ice glaze can be added to further extend the shelf life of the frozen product and keep it from drying out. This glaze is applied using our specially treated water that keeps the glaze completely transparent. This helps ensure that the product is beautiful and appetizing when presented. The thickness of the glaze can vary from 10% to 150% of the product’s original weight.

Breading

Our automated breading line can coat the frozen product with a delicious layer of batter, or coat battered product with an additional layer of bread crumbs. Because we can tailor colour and flavour to our client’s exact wishes, the breaded product is unique to that client. The layer of breading can increase the product’s weight by up to 100%. After being breaded, the product is returned to the line for additional freezing until its core temperature reaches -20 degrees Celcius.

Packaging

Packing

The packaging process for deep-frozen products is semi-automated. Product can be packed in plain boxes or in packaging supplied by the client. Package weights vary from 5 kilogram boxes to bulk packaging weighing up to 350 kilograms. Packaging options are based on flexibility and our clients’ wishes. Our precision weighing process, which also includes a final quality check of the product, is carried out manually. If a client so desires, the packages can also be provided with labels that satisfy the legal requirements of the country or countries for which a particular product is destined.

Retail

Our advanced 12-head scales enable us to rapidly package large volumes for retail sale, with the individual packages ranging in weight from 250 to 1,000 grams. The machine we use to make and fill the bags has an online printer that can affix logos and product information to the individual packages. Retail packages can also be prepared using pre-printed wrap supplied by the client. If so desired, we can also assist clients with developing packaging that will both meet their needs and satisfy all of the relevant legal requirements.

Repacking

Processing of interleaved products

Interleaved products can be mechanically separated and stripped of plastic wrap. Products that have undergone this process are then subjected to a thorough manual and visual check. The result is a clean, separate product that can be processed further: for example, by being glazed, breaded, sorted, and repacked. We can also repackage products whose packaging has been damaged or if the products will be sold in retail outlets in different packaging.

Sorting

Accurate to one gram

Our fully computer-driven sorting line can sort products by weight with extreme precision. This line can be used for whole fish and filets, whether they are fresh or deep frozen. The fish can be further processed and packaged according to our clients’ wishes. This enables our clients to offer products of uniform weight.

Storage

Complete oversight of your stocks

Diepvries Urk BV has its own deep-freeze storage facility where the products are stored on pallets or in boxes in movable storage units. The products are handled with the utmost care, and the facility’s temperature is continuously monitored. Each of our client’s products are assigned a unique product number upon entering the storage facility, after which the client is provided with all of the information relating to the product. Our stock records system enables our clients to monitor their stock at all times. We are also pleased to assist our clients with transport-related issues, such as acquiring the necessary certificates and export documents.

Certification

Quality, hygiene, and sustainability

Naturally, Diepvries Urk BV holds itself to the highest standards of quality. The company’s certifications include IFS certification, which represents a combination of certifications in HACCP, quality assurance, GMP, client focus, and various site standards. Many retailers require IFS certification, both in the Netherlands and abroad. As evidenced by our MSC and ASC labels, our company also contributes to sustainable fishing and responsible fish farming.